This return and refund policy applies to purchases made from One Point Buy.
We accept return requests within 3 days of delivery, provided the product is unused, unwashed, and in its original packaging with all tags intact.
Customised or made-to-order items, and fashion jewellery (earrings, in particular, for hygiene reasons) are not eligible for return unless the item arrives damaged or defective.
Contact us via chat support within 3 days of delivery with your order reference and a photo or video of the product. We will confirm the pickup or return-shipping process with you directly.
If you receive a damaged, defective, or incorrect item, please share an unboxing photo or video via chat support within 24 hours of delivery so we can arrange a replacement or refund at no extra cost to you.
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method, or as store credit if you prefer.
We do not offer automatic size or colour exchanges. If you need a different size or colour, please request a return (where eligible) and place a new order on the website. We are happy to help you choose the right item before you reorder.
These policies are provided in plain language for your convenience. They are not a substitute for professional legal advice.
